Wayne Memorial Hospital Patient Handbook

At Wayne Memorial, we understand how important it is for patients and their loved ones to be kept up to date on all aspects of their care, including policies of the hospital. You will find the answers to many questions you may have in the information below. Of course, please contact us if you cannot find the information you need.

Admission
Medications From Home
Valuables
You and Your Diet
Electrical Equipment
Cafeteria
Snacks
Mail and Flowers
Telephones
Safety
Security
Smoking Policy
Visitors
Visiting Hours
Staying Overnight
Televisions
Pastoral Care / Chapel
Conflict Resolution / Grievance Procedure
Private Sitters
Organ Donation
Blood Bank
Gift Shop
Auxiliary
Discharge Information

Admission

Your admission into Wayne Memorial Hospital begins with Qmatic Registration System, which is designed to efficiently route patients through the admission process. You select a specific colored ticket as previously advised by your physician’s office from the color-coded dispenser located at the information desk upon entering the front door of the hospital. The ticket reflects a specific letter and number which will be displayed on a digital sign when the admission clerk is ready for you to be registered. During the registration process, you must sign a Consent for Medical Treatment form, and receive an identification bracelet.

Permits for treatment and/or operations must be signed by each patient age 18 or older, or by the next of kin. Permits for those patients under the age of 18 must be signed by the parent or guardian of the minor.

It is the policy of this hospital to render treatment and care to all persons regardless of sex, race, creed, color, or national origin. If you have any questions, please call 530-3145 or 530-3146.
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Medications From Home

To make certain that you receive the correct medications, please bring a complete list of your current medications. You may also bring your medications with you and we will make a list for your records. We ask that you send your medications home with your family after they have been reviewed by the staff. Your physician will prescribe any medications needed during your stay.
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Valuables

The hospital cannot assume responsibility for the loss of personal items from your room or your automobile. You should leave valuables at home, including jewelry. If that is not possible, you may deposit such items in the hospital safe.
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You and Your Diet

When you are admitted, your doctor will write an order that tells the Nutrition Department the types of foods you are allowed to eat. Throughout your treatment the diet ordered by your physician may change. Please ask a nurse if you have any questions regarding your ordered diet.
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Electrical Equipment

In the interest of patient safety and to comply with hospital regulations, please do not bring electrical appliances like hair dryers, or heating pads with you to the hospital.
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Cafeteria

The cafeteria is located on the first floor, past the Care Cove Gift Shop, on the right. Visitors and guests are welcome to purchase a meal during specified hours:
Breakfast: 8:00 a.m. – 9:30 a.m.
Lunch: 11: a.m. – 1:30 p.m.
Dinner: 5:00 p.m. – 6:00 p.m.
When weather permits, outside dining is available.
If you would like for your visitor to eat with you in your room, a guest tray may be purchased for a modest cost. Your nurse can arrange for the tray to be delivered. To access the daily menu, dial extension 3100.
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Snacks

Vending machines are located on the first floor, past the Care Cove Gift Shop, on the left, and are accessible 24 hours a day.
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Mail and Flowers

Our Volunteers deliver mail and flowers Monday through Friday. Flowers received after your discharge will be returned to the florist. Any mail received after your discharge will be forwarded to the address given at the time you are admitted. If you have any questions about this service, a Volunteer will be happy to help you.
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Telephones

Telephones are provided in all patient rooms at no additional cost. To place a local call, dial 9 and, when a dial tone is heard, dial the telephone number you are calling. There is no charge for local calls. All long distance calls must be collect, credit card, or billed to your home telephone. To make a long distance call, dial 0 and the operator will connect you. There are no public telephones in the hospital for visitor use.
To call someone from outside the hospital, dial 530-3 plus the room number or extension. (For example, to call someone in room 403, dial 530-3403).
To call someone from inside the hospital, dial 3 plus the room number or extension.
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Safety

The hospital has an active safety program, and all personnel are trained to prevent accidents. Please use the call button whenever you need assistance. We encourage patients, families and visitors to report unsafe conditions.
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Security

Wayne Memorial Hospital provides security 24 hours a day. If you need security’s assistance, please dial 0 and the hospital switchboard operator will connect you with the officer on duty.
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Smoking Policy

In the interest of the safety of our employees, patients, physicians and visitors, Wayne Memorial Hospital is a smoke free environment. Only patients with a doctor’s order may smoke in the designated smoking areas.
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Conflict Resolution and Grievance Procedure

Any patient or family member who identifies a serious quality of care, safety, or premature discharge issue is encouraged to address the matter in the following manner:

  • Speak with your direct caregiver or ask for the department manager and/or Clinical Supervisor.
  • If you are unable to resolve the problem, you can contact the Chief Nursing Officer at ext. 3312, to file a grievance.
  • You will be asked to submit the grievance in writing and to include the following:
    • The identity of the patient,
    • The name of the person submitting the grievance, if not the patient,
    • The nature of the grievance,
    • The date the grievance is written,
    • The patient’s physician,
    • The patient’s location at the time of the incident.
  • An administrative representative will begin investigation of the grievance within 48 hours and make every effort to resolve it in a timely manner. A full investigation could take up to 7 days to complete depending on the nature of the grievance.
  • At completion, the patient will be provided with a written notice of the decision, the contact person, the steps taken to investigate the grievance, the results, and the date of completion.
  • If the patient feels that the resolution is not satisfactory, they can contact the DHR (Georgia Department of Human Resources) at:

1-800-878-6442,
Two Peachtree Street, NW
33 rd Floor
Atlanta, Georgia, 30303-3142
OR
The Joint Commission (Joint Commission on Accreditation of Healthcare Organizations)
1-800-994-6610 or email at complaint@jcaho.org.
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Visitors

Rest is an important part of your treatment. However, having a limited number of visitors is part of your therapy too. Feel free to have visitors, but please adhere to our visitor policy. Limit your visitors to two at a time. Children under 12 are not permitted into the patient care areas and cannot be left unattended while others are visiting. Visiting children under five are not permitted to go into the maternity areas. Visiting hours for various units are listed below.

Visiting Hours

Medical – Surgical
8:00 a.m. – 9:00 p.m.

Maternity
8:00 a.m. – 9:00 p.m.

Intensive Care Unit – Cardiac Care Unit
8:00 a.m. – 9:00 a.m.
12:00 noon – 1:00 p.m.
5:00 p.m. – 6:00 p.m.
8:30 p.m. – 9:00 p.m.
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Staying Overnight with Patients

Occasionally it is necessary for a relative to remain overnight with a seriously ill patient. This is only permitted in a private room. An ID badge for the individual staying overnight is required from the ER Registration Desk for security reasons.
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Televisions

Flat screen color TVs with remote control access are provided in the patient rooms
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Pastoral Care / Chapel

Your spiritual and emotional needs are important to us. Wayne Memorial Hospital provides an on-call chaplain service 24 hours a day for people of all faiths and denominations. Our Chapel is located on the first floor of the hospital next to the Care Cove Gift Shop and is also available 24 hours a day. If during your hospital stay you would like a visit from a Chaplain, or you would like to request other personal services, please dial 0 to request this service.
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Private Sitters

The services of private duty sitters can be obtained through the local Department of Labor by either the patient or family. The sitter’s primary functions are to assist with minor daily activities and attend to needs of the patient. As with a private duty nurse, the sitter’s fees are the responsibility of the family and/or patient. Department of Labor 912-427-5842
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Organ and Tissue Donations

Wayne Memorial Hospital participates in tissue and organ donation through the Medical College of Georgia program in Augusta, Georgia. Detailed information is available on request.
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Blood Bank

Blood is drawn by the American Red Cross in our area at regular intervals and we order blood from them as they are needed. If you wish to donate your own blood prior to a procedure, please consult with your physician.
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Gift Shop

The Care Cove Gift Shop, staffed by our hospital auxiliary members, is stocked with various gift items, snacks, cards, toiletries and books. It is located on the first floor of the hospital, and it is open from Monday – Friday 9:00 a.m. – 5:00 p.m. You can call the gift shop by dialing extension 3187.
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Shuttle Parking

Free shuttle parking is available in the visitors’ parking lot.

Sky Coffee

Small coffee shop located inside front hospital entrance offers variety of gourmet, flavored, and decaffeinated coffees, plus other beverages, light snacks, and sandwiches. Dial 530-3499 for further information. Days and hours of operation are as follows:
Monday through Thursday: 7:00 am – 8:00 pm
Friday: 7:00 AM – 12:00 Noon
Saturday 12:00 Noon – 6:00 PM
Sunday 4:00 Pm – 8:00 PM

WMH Auxiliary

Our volunteers provide personal attention, care, warmth and services with a smile to add to the well being of patients. Volunteers are available for any non-medical need you may have. You can reach the Auxiliary by dialing extension 3152. The Visitor Information Desk is extension 3538 or extension 3539.
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Discharge Information

Please make arrangements to vacate your room in a timely manner when your physician discharges you. There will be no charge for the last day of your stay provided you do not stay past midnight.

Please check your room thoroughly for personal belongings before leaving the hospital.

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Wayne Memorial Hospital
865 South First Street
Jesup, GA 31545
Phone: 912.427.6811